Storage Perivale Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Perivale provides storage, associated handling, and removal-related services to customers. By making a booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means any individual, partnership, company or organisation that books or uses our services.
Services means any storage, collection, delivery, packing, handling, removal or related services supplied by Storage Perivale.
Goods means any items, belongings or property stored, handled, transported or otherwise dealt with by us on behalf of the Customer.
Contract means the agreement between Storage Perivale and the Customer incorporating these Terms and Conditions.
2. Scope of Services
Storage Perivale provides storage space and related removal and handling services to customers within our operating area. The specific services, duration, and pricing will be set out in your booking confirmation or written quotation.
We may offer additional services such as collection, delivery, packing, loading, unloading and assistance with moves. Any such services are provided subject to these Terms and Conditions and any additional written terms agreed with you.
3. Booking Process
3.1 You may request a quotation or place a booking enquiry by contacting us and providing accurate details about the items to be stored or moved, the locations involved, access conditions, dates, and any special requirements.
3.2 All quotations are based on the information supplied by you at the time of enquiry. If the information is incomplete or inaccurate, we reserve the right to adjust the quotation, refuse the booking, or apply additional charges.
3.3 A booking is only confirmed when we issue a written confirmation or acceptance setting out the agreed services, charges, and dates. Until confirmation is issued, any dates or prices given are indicative only and may be subject to change.
3.4 We reserve the right to refuse any booking at our sole discretion, including where we consider that the Goods are unsuitable, the access is unsafe, the property is not reasonably accessible, or the request falls outside our operational or regulatory scope.
4. Customer Obligations
4.1 You must ensure that all information provided to us is complete, accurate and up to date, including details of the Goods, collection and delivery addresses, access restrictions, parking arrangements and contact details.
4.2 You are responsible for obtaining any necessary permissions, permits or consents required to allow us to access properties, roads, parking spaces or shared areas for the purpose of providing the Services.
4.3 You agree to ensure that adequate access is available at the agreed times, including sufficient space for vehicles and safe loading and unloading conditions. If we are unable to access a property or area due to reasons beyond our control, additional charges may apply.
4.4 You must ensure that all Goods are properly packed, labelled and prepared for storage or transport, unless packing has been expressly included in our Services. Fragile items should be clearly identified and appropriately protected.
4.5 You must not store or request us to handle any prohibited or dangerous items, including but not limited to explosives, flammable or hazardous materials, illegal goods, perishable items, live animals or plants, or any items that may cause harm, contamination or damage.
5. Payments and Charges
5.1 Our charges will be set out in the quotation or booking confirmation. Prices may be based on factors such as the volume or weight of Goods, duration of storage, distance, number of staff required, and the type of service requested.
5.2 Unless otherwise agreed in writing, payment for storage services is due in advance for each agreed period. Payment for removal or transport services is normally due before or on the day of service, as specified in your confirmation.
5.3 We may require a deposit or full prepayment in order to confirm your booking. Any deposit payable will be specified at the time of booking. We are under no obligation to reserve space or allocate resources until the required payment has been received.
5.4 If payment is not received by the due date, we reserve the right to suspend services, deny access to stored Goods, or delay collection or delivery until all outstanding sums are settled. We may also charge interest on overdue amounts at a reasonable rate permitted by applicable law.
5.5 All charges are stated exclusive of any applicable taxes or statutory charges unless expressly stated otherwise. Any such taxes or charges shall be payable by you in addition to the quoted price.
6. Changes to Bookings
6.1 If you wish to change the date, time, duration or scope of the Services after booking, you must notify us as soon as possible. We will use reasonable efforts to accommodate your request, but changes are subject to availability and may result in adjusted charges.
6.2 Where changes result in additional time, distance, labour, or storage requirements, we will advise you of any revised charges. If you do not accept the revised charges, we may treat the request as a cancellation in accordance with clause 7.
7. Cancellations and Refunds
7.1 You may cancel your booking by giving us written notice. The date of cancellation will be the date on which we receive your notice.
7.2 We may apply cancellation charges to cover costs and loss of business arising from your cancellation. Unless otherwise stated in your booking confirmation, the following will generally apply:
a. Where cancellation occurs more than a reasonable minimum number of working days before the scheduled service date, we may refund payments received, less any non-refundable costs already incurred.
b. Where cancellation occurs on short notice, or where we have already committed staff, vehicles or space, we may retain all or part of the payment and charge a reasonable cancellation fee.
7.3 If we have to cancel or significantly change your booking due to circumstances within our control, we will offer a rescheduled date or a refund of any sums paid for the affected services. Our liability will be limited to the amount paid by you for those services.
7.4 We will not be liable for failing to perform or for delays in performing our obligations where this results from events beyond our reasonable control, including but not limited to severe weather, strikes, accidents, road closures, acts of government, or other unforeseen events. In such cases, we will aim to reschedule the service as soon as reasonably possible.
8. Use of Storage Facilities
8.1 Where you rent storage space, you agree to use the facility in a safe and considerate manner and to comply with any site rules notified to you from time to time.
8.2 You must not store prohibited items or use the storage space for any illegal, immoral or unsafe purpose. We reserve the right to inspect the storage space where we have reasonable grounds to suspect a breach of this clause or where required by law or regulatory authorities.
8.3 You are responsible for locking and securing any designated units or containers that you occupy, and for keeping any access codes or keys confidential. We will not be liable for loss or damage arising from your failure to secure your unit or safeguard access details.
8.4 At the end of the agreed storage period, you must remove all Goods and leave the space in a clean and tidy condition. If Goods remain after the end of the contract and you have not agreed an extension, we may treat them as abandoned and take steps to dispose of them in accordance with clause 11.
9. Liability and Insurance
9.1 We will exercise reasonable care and skill in providing the Services. However, you acknowledge that there are inherent risks in storage and removals, and that some damage or loss may occur despite reasonable precautions.
9.2 Our liability for loss of or damage to Goods, whether arising in contract, tort, negligence or otherwise, shall be limited to a reasonable amount per consignment or per unit of storage, unless a higher value is agreed in writing and additional charges are paid for extended liability or insurance.
9.3 We shall not be liable for:
a. Loss or damage arising from your failure to properly pack, secure or protect Goods, unless we have expressly agreed to undertake packing.
b. Loss of or damage to items packed by you in sealed containers, cartons or similar where we cannot inspect the contents.
d. Indirect or consequential loss, including loss of profit, revenue, business, or anticipated savings.
9.4 You are encouraged to arrange your own insurance cover for the full value of your Goods while they are in storage or in transit. Any insurance arranged by or through us will be subject to separate terms and conditions of the insurer.
9.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
10. Customer Indemnity
10.1 You agree to indemnify us against any claims, losses, costs, damages or expenses that we incur as a result of:
a. Your breach of these Terms and Conditions.
b. The storage or handling of any prohibited, dangerous or illegal items.
c. Your failure to obtain necessary permissions, consents or permits.
d. Damage caused to property or injury to persons arising from your acts or omissions, or those of your agents or invitees, while on our premises or in connection with the Services.
11. Waste and Environmental Regulations
11.1 We operate in compliance with applicable waste management and environmental regulations. We are not a general waste disposal service and will not accept household rubbish, hazardous waste or items that are not suitable for storage or legitimate removal activities.
11.2 You must not deposit or abandon unwanted items on our premises, in vehicles, or at collection or delivery sites, except where we have explicitly agreed in writing to provide a disposal service. Any waste disposal service will be subject to additional charges and must comply with relevant regulations.
11.3 Where Goods are clearly abandoned, left after the end of the storage period, or are deemed unsafe or illegal to retain, we reserve the right to remove, dispose of, sell, or otherwise deal with such Goods. Where feasible, we will give you prior notice and an opportunity to collect the Goods or regularise your position.
11.4 Any costs we incur in relation to waste removal, environmental compliance, cleaning or decontamination arising from your use of the Services will be charged to you, and you agree to reimburse us on demand.
12. Access, Health and Safety
12.1 You must follow all health and safety instructions or site rules provided by our staff or displayed at our premises. This includes rules relating to parking, loading, lifting procedures and conduct while on site.
12.2 We may temporarily restrict or suspend access to premises or units for safety, maintenance, regulatory, or security reasons. Where reasonably possible, we will notify you in advance of any planned disruption.
12.3 You must take reasonable care for your own safety and that of others when visiting our premises or when our staff are working at your property. Children and vulnerable persons must be supervised at all times.
13. Personal Data
13.1 We may collect and process personal data about you in order to manage your booking, perform the Contract, handle payments, and comply with legal obligations. We will handle your personal data in accordance with applicable data protection laws.
13.2 You agree that we may retain your details for a reasonable period after the end of the Contract for administrative, legal and accounting purposes.
14. Complaints
14.1 If you are dissatisfied with any aspect of the Services, you should notify us as soon as possible so that we have an opportunity to investigate and, where appropriate, rectify the issue.
14.2 Any complaints relating to loss or damage to Goods must be reported to us promptly and no later than a reasonable time after you become aware of the issue. You should provide clear details and any supporting evidence to assist our investigation.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no single or partial exercise shall prevent any further exercise of that right or remedy.
16.3 You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary for the proper performance of the Services.
16.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions, correspondence, or understandings.
By proceeding with a booking or using our services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
